The customer experience: a road‐map for improvement
نویسندگان
چکیده
منابع مشابه
the effect of a selfregulatory approach on the improvement of efl learners listening comprehension
تاثیر آموزش مهارت خود محوری بر روی ارتقاء مهارت شنیداری زبان آموزان هدف این پژوهش بررسی عوامل موثر در ارتقا مهارت شنیداری زبان آموزان ایرانی بود. در مرحله اول این تحقیق پژوهشگر پس از انجام مصاحبه نود زبان آموز را با استفاده از تست ایلتس انتخاب شدند. برای بررسی عوامل عوامل موثر در ارتقا مهارت شنیداری زبان آموزان ایرانی از دو نوع فیلم ویرایش شده و ویرایش نشده استفاده گردید.برای انجام تح...
Presenting a Model for Antecedents and Consequences of Customer in-Store Experience
The aim of this study is to investigate in-store antecedents and consequences experiences on Hyperstar Stores. There were investigated purchase intention, store environment and characteristics of employees as antecedents affecting in-store experiences; while diversion purchasing and customer satisfaction were considered as its consequences. There were designed two studies to test hypotheses. Th...
متن کاملA Stepwise Model of Customer Experience Management for Iranian ICT Sector
Knowing and managing the concept of customer experience is the main factor in creating competitiveness for any organization. Moreover, without customer experience management, a business cannot specify appropriate strategies to maintain the current market and business sustainability. However, most of the existing studies have looked at this subject abstractly and have not provided a comprehensiv...
متن کاملA Customer Oriented Approach for Distribution System Reliability Improvement using Optimal Distributed Generation and Switch Placement
The reliability of distribution networks is inherently low due to their radial nature, consequently distribution companies (DisCos) usually seek to improve the system reliability indices with the minimum possible investment cost. This can be known as system-oriented reliability planning (SORP). However, there can exist some customers that are not satisfied by their reliability determined by ado...
متن کاملApproaches in Health Human Resource Forecasting: A Roadmap for Improvement
INTRODUCTION Forecasting the demand and supply of health manpower in an accurate manner makes appropriate planning possible. The aim of this paper was to review approaches and methods for health manpower forecasting and consequently propose the features that improve the effectiveness of this important process of health manpower planning. METHODS A literature review was conducted for studies p...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Managing Service Quality: An International Journal
سال: 2011
ISSN: 0960-4529
DOI: 10.1108/09604521111100225